Shipping Policy

Shipping Policy

Thank you for visiting and shopping at Matterden.com. This Shipping Policy outlines the terms and conditions for the shipment of products purchased on our website.

1. Shipping Coverage:

  • We ship to locations within India. At this time, we do not offer international shipping.

2. Processing Time:

  • Orders are processed within 2-3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

3. Shipping Rates and Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Standard delivery time is 5-7 business days from the date of shipment. Delivery times may vary depending on your location.

4. Shipping Carrier:

  • We use reliable shipping partners to ensure timely and safe delivery of your products.

5. Order Tracking:

  • Once your order has been shipped, we will send you a tracking number via email or SMS, which you can use to track your shipment.

6. Delivery Issues:

  • If your order has not arrived within the estimated delivery time, please contact us at support@matterden.com with your order details.

  • Matterden is not responsible for delays caused by unforeseen circumstances, such as weather, strikes, or courier service issues.

7. Damaged or Lost Shipments:

  • If your order arrives damaged, please contact us immediately with photos of the damaged item and packaging. We will work to resolve the issue promptly.

  • In case of lost shipments, please report the issue within 7 days of the expected delivery date for assistance.

8. Incorrect Shipping Information:

  • Please ensure that all shipping details provided during checkout are accurate. Matterden is not responsible for orders shipped to incorrect addresses due to customer error.

9. Cancellation and Changes:

  • Orders can be canceled or modified within 24 hours of placing them. After this time, the order will be processed and shipped as per the original details.

10. Contact Information: For any questions or concerns regarding shipping, please contact us at:

We appreciate your support and strive to provide a seamless shopping experience at Matterden.com. Thank you for choosing us!