Some general questions that you may have are answered below:

Account and Billing

How do I set up my Account?

How do I set up my Billing details?

Payment and Settlement

What are my payment options?

Is the payment method secure?

Product and Size Guide

How do I know if the product is authentic?

Is there a size guide available for certain products?

Packaging and Shipping

Will the packaging be secure?

When will my order get shipped and will I get notified?

Tracking and Delivery

How do I track my order?

When will my order be delivered?

Refund and Replacement

What is your return policy?

How do I return a purchase?

How can I replace my purchase?

What is the procedure for a refund against my returned purchase?

What if my purchase is lost in transit?

Is there a cancellation policy?

Promotions and Discounts

How can I learn about promotions and discounts?

Office and Warehouse

Where is Matterden headquartered?

Sell with Us

How do I become a seller on matterden.com?

Newsletter and Updates

I want to stay updated about new collections and products on matterden.com, how do I sign-up?

Customer Support

How do I get in touch with customer care?