FAQ

• You can set up your account by signing up with your email id. You will see the Account option on the Homepage in which you can edit your personal details like your name, contact number, email id, birth date and more.
  
• Your account stores all your personalized details and your order history. You can also track your order from your account. 
• It also stores your billing address and shipping address. 
• You can modify/update your details at any time. 

• You can set up billing details in your account section. 
• You can add your card details and save your credit/debit cards for quick transactions. You can also set a default card.
• You can add your billing address. This address will be used for invoices and billing transactions. 
• You can modify/update your details at any time. 

• You can make your purchase using our Payment Gateway via Debit Card, Credit Card, our registered Wallets, NEFT and Cash on Delivery on eligible products. 

• We use the best trusted and most secure payment gateway to make sure that your data is safe. 
  
• You will be notified with a confirmation as soon as the transaction is successful for the order placed. 
• In case if you do not receive a confirmation from us once the transaction is successful and the money is deducted, do wait for 24 hours as in such cases, the money is refunded back by the bank. If 24 hours have passed and you have still not received the refund, please contact your bank first. If the problem persists, please write to us at info@matterden.com with your order details and transaction details. 

• All our products are carefully sourced and genuine. 
  
• And the products will carry an authenticity card wherever applicable. 
  

• The size specifications and measurements are mentioned on the product information page itself. 
  

• The packaging is very secure and standardized.
  
• We use the best quality packaging materials such as cardboard boxes, tubes, bubble-wrap, polystyrene and multi-layered packaging methods which are customized as per sizes to ensure that the product reaches you in perfect condition. 
  

• Once you place the order, it will get shipped and delivered within 4-5 business days.
  
• You will be notified via text and email on your registered details once the order has been shipped. 
  

• You can track your order from dispatch to delivery. 
• In order to track your order, you need to go to your account and from your order history click on the order number you wish to track. Upon clicking, you will be able to see the option of track your order. Click on it and the tracking details will appear. 

• Normally, the order will be delivered to you within 5 business days from the date of purchase. 
  
• In case of any delay which may occur only in case of any unforeseen logistical circumstance, you will be notified. 
  

• In general, an item may be eligible for return within 10 days from the date of delivery of the shipment. If 10 days have passed to the receipt of the shipment, the item cannot be returned. 
  
• All products must be returned in their original condition, with price tags intact, authenticity card if applicable, and in the original packaging as delivered to you. 
  
• Once your return is picked up and received by us, we will verify and inspect. You will be notified once the return is approved. 
• The refund will processed within 10 days and the credit will automatically be applied to your original method of payment. 
• For any queries, please write to us at info@matterden.com

• You can return a purchase by clicking on Returns and following the screen instructions mentioned. 
  
• Once a return pick-up is scheduled, you will be notified. 
  

• Once you have completed the return procedure in the given return window. You may request for a replacement in place of a refund. 
  
• The replacement will be applicable only once the original purchase is returned and the requested replacement is available. 
• A replacement cannot be made for a product which was returned and replaced once earlier.
  
• If the requested replacement is out of stock, it cannot be replaced. Only a refund against the returned product will be issued.
  
• For any queries, please write to us at info@enlightt.com

• Once the return is scheduled, picked up and verified and approved, you will be notified and a refund will be processed. 
• The credit amount will automatically be applied to the original method of payment used during purchase within 10 business days. 

• Our logistics partners are thorough professionals and take utmost care of each shipment to ensure it's timely delivery. However, in case of rare unforeseen circumstances if the shipment is lost, we offer full refund for the purchase made. 
• In such a case, you can report your lost shipment by writing to us at info@matterden.com
• We shall review and process the refund within 10 business days from the date of the raised report. 

• For any cancellations, please write to us at info@matterden.com with the order details and reason for the cancellation request. 
  

• You can see the ongoing promotions, offers and discounts on the website itself. If there is an ongoing discount on a product you will be able to see it in the product information section. 
  
• Additionally, our newsletters carry promotional codes and discounts from time to time. If you haven't subscribed, the subscription option is available on the homepage. 
  

Our head-office and warehouse is located in Mumbai, India. Our office address is 51 Anil Chambers, Samhita Complex, Sakinaka MTNL- Airport Road, Mumbai 400072.

If you are a seller and would like to sell your products on matterden.com, please fill up the Seller Form or please write to us at info@matterden.com with a brief introduction of your company and products. 

• You can stay updated with our latest collections and news by subscribing to our newsletters. 
  
• By signing up for our newsletters, you not only get regular updates about the latest we have but also get exclusive benefits like discounts and special offers. 
  
• To subscribe, please visit our homepage.
  

• You can write to us at info@matterden.com
• You can chat with us on Whatsapp (Available 24X7)