Refund/Cancellation Policy

Refund Policy

Returns

In general, an item may be eligible for return within 10 days from the date of delivery 
Once you have made the return, we will verify and process the refund/exchange within the time window applicable. If 10 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, the item should fulfill one or more of the following conditions:

If the product was delivered in a physically damaged condition
If the product is different from what was ordered
All products must be returned in their original condition, with price tags intact, authenticity card if applicable, and in the original packaging as delivered to you 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4-5 working days. 

Lost shipments

Our logistics partners are thorough professionals and take utmost care of each shipment to ensure it's timely delivery. However, in case of rare unforeseen circumstances if the shipment is lost, we offer a full refund for the purchase made. In such a case, you can report your lost shipment by writing to us at info@enlightt.com

We shall review and process the refund within 4-5 days from the date of the raised report

Cancellation

Cancellation of the order may be done only if the order has not been shipped. For any other queries, contact us at info@enlightt.com

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@enlighten.co.in or contact our live customer support chat with the receipt details. 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Replacement (if applicable)

We only replace items if they are defective or damaged. The replacement will be applicable only if:

The original purchase is returned.

The product is in stock.

A replacement cannot be made for a product which was returned and replaced once earlier.

If the requested replacement is out of stock, it cannot be replaced. Only a refund against the returned product will be issued.

Please write to us at info@enlighten.co.in to request an exchange.